With the growing home market size and output, household consumption has become important
consumer areas. However, due to weak domestic industry “big market, small industry,” the
attributes and consumer awareness of rights, consumer safety issue has always been plagued
The Consumers Association 2012 Annual Meeting theme is “Consumer and security. Reporter
survey found that the vast majority of users are participating in the survey encountered in
the process of household consumption, and other related issues of safety, quality and
service. Renovation construction to become the most worried about the process of
consumption, household products to use in the process of security issues, as well as after
-sales service also to the list.
Reporters by finishing found a summary of the survey data, impact on people’s home consumer
safety, there are three main aspects: the home of environmental pollution, the false
propaganda in the sales process, product after-sales service.
60% of consumers said that the home environment pollution is a serious problem
According to Sina household survey data show, household products during use, one of the
most common security problems caused by substandard raw materials a series of issues. 60
percent of voters to environmental indicators and raw materials are qualified as the most
important issue of home improvement.
Lawyer Lv Xiaojing of China Consumers’ Association told reporters that more complaints
about the consumption of household goods first decoration pollution, then the quality of
the decoration, followed by furniture.
Seen consumers increasingly takes the issue of environmental protection, how to buy
environmentally friendly products, how to deal with the problem of formaldehyde and other
hot topic when we renovated.
By 30% of users who have been businesses in the purchase process Fudge
Consumers in the purchase of home building materials, there are different degrees of worry,
counterfeit products, Purchasing Guide, and the truth does not match the price and quality
there are large amounts of water, design flaws, and so the list. It all boils down, these
concerns are derived from the brand trust. For businesses, how to increase their own brand
-building to ensure that the brand reputation, thus forming a good market reputation to
become one of the important factors about consumer choice.
According to the survey, 30% of the users in the process of household consumption
experience the most difficult thing is the inconsistency of product prices and business
advocacy. Complaints Department of the China Consumers’ Association deputy director of the
leather Kobayashi, allowing consumers to rest assured when buying furniture, a clearly
fundamental. Clearly the prices make prices more transparent, home health spending, the
On the other hand, 33.8% of those surveyed said the biggest concern in the process of the
domestic use of a substandard product. Kobayashi skin, from the 2011 data, in the home of
complaints, in which furniture 12602, compared to 2010 year decline, which accounted for
56.6% of the quality and safety. There is a decoration materials, the volume of complaints
is 14210, up a slight decline.
90% of the consumers to ignore the details of the lay hidden dangers
The survey shows that in the face of domestic consumer safety issues, 30.1 percent of
consumers willing to find a home store to solve 22.6% of the people to find the product
after-sales service department, subsequent complaints, exposure, rights and so on.
In the decoration and construction process, almost 90% of consumers are not concerned about
the decoration and construction personnel with qualification certificate, please
supervision units decorated supervision no decoration company signed a security agreement,
are not authorized to view the decoration company with proof of qualification the small
details most likely to be ignored by owners, and thus a security risk.
Lv Xiaojing said that consumer advocates need to pay attention to three aspects: the first
is the “good consumption” to a wide range of contrast, look at the quality should be good
for consumers consumption, and now the network is developed, not only do price comparison,
but also to do a quality comparison, depends on no complaints, all aspects of contrast, and
then go to a regular manufacturers to buy, even if your price point is acceptable.
Second, if a problem, “Capitalising on the right to use” limitation not, but the smell of
the furniture has been scattered over the scene is destroyed, consumers how to prove the
quality of, so that should be good to use rights.
Third, “the ability to distinguish between their own situation which class to go to the
relevant departments as soon as possible complaints, while also preserving evidence.
Consumer case alerts
Poor quality mattress caused by indoor air pollution
Not long ago, the friends Mr. Guo by Sina microblogging about his own frustrations. Just
stay at the newly bought second-hand housing, the purchase of new furniture, a bit worried
about the quality of indoor air, an air monitoring company was invited to a new home indoor
air testing, the result is surprised to discover that the mattress high levels of
formaldehyde is very serious.
According to Mr Kwok introduced, an invitation to air monitoring agencies found home
testing indoor air quality, the same decoration, two rooms using the same furniture, the
master bedroom which has newly posted a wallpaper, but the results of space monitoring of
the company’s surprise show The second bedroom excessive levels of formaldehyde.
After repeated comparison, can cause the most suspect is the second bedroom more than a new
purchase of a brand of spring mattress. To this end, the inspection company the mattress
out of the room after the second bedroom air quality testing, found that formaldehyde is
not excessive. Since then, he had purchased the mattress business to get in touch. This
brand is still responsible for, the door will go wrong mattress away, and commitment to the
exchange and compensation.
According to surveys, indoor air pollution events caused by the mattress, far more than Mr.
Guo a. Almost the same experience, Changzhou, Jiangsu, China Ms. with Mr. Guo. It is
reported that Ms. China, bought a house, renovated new home air quality testing. After
testing, the formaldehyde content of the master bedroom is 0.98mg / cubic meter, exceeding
10 times, but also the decoration of the bedroom, the formaldehyde content of the north
bedroom were 0.25mg / cubic meter. 3 room size, furnishings is similar to the master
bedroom only more than the other two bedrooms, mattresses, formaldehyde content is why so
much higher? After testing, the “culprit” Sure enough, that mattress.
Poor-quality mattress cause indoor air pollution has been the industry’s ills. 2007 Beijing
Dongcheng Court had publicly accepted the first case of mattresses release harmful
substances cause indoor pollution case. It is understood that in November 2004, Mr. Shi
from Beijing Building Materials City to buy a new mattress on her daughter’s room. Since
then, he found the house there is a “plastic taste, and textiles, mixed, family status of
headache legs. Find Mr. Shi manufacturers has changed twice a mattress, the smell not been
able to eliminate the return, it has been three years aftertaste still lingers, for which
he will sell the mattress store to court, asking them to eliminate the formaldehyde in the
home, and compensation for loss of 1 million yuan.
The end of last year, the State Bureau of Quality Supervision announced a 2011 spring
mattress product quality national supervision inspection results “, a total sample of 96
enterprises in 19 provinces and cities in the production of over 100 kinds of mattress
products. The results showed that 12 kinds of products do not meet the standard, 11 kinds
of brand spring mattress, high levels of formaldehyde to cause failure.
NVC three male Aurora Golden Quality Heibang,
February 8, the official website of the Hunan Provincial Administration for Industry and
Commerce announced in 2011 the fourth quarter of energy-saving electric light source
sampling results, NVC and three male Aurora two well-known brands on the quality Heibang
failed because the initial luminous flux. evaluating values of energy and other indicators
is not up to these indicators are basically related to energy conservation. With NVC,
Mitsuo Aurora such big brands are “planted” in the energy-saving targets, the topic of
whether the energy-saving lamp energy saving again become the focus.
In the circulation of goods quality monitoring results announced by the official website of
the Hunan Provincial Administration for Industry and Commerce on February 8 2011 fourth
quarter, the NVC and three male Aurora two well-known brand listed in the “failed” list of
the most striking.
NVC failure is a single-ended fluorescent specification YH32RR16, vendors Shek Kwu
District, Hengyang City, Yuen Cheung lighting operation of the nominal production
enterprise “Shandong NVC Development Co., Ltd., the main failure “logo, the initial
luminous flux, energy-saving evaluation value for the project; three male Aurora failed the
test sample is a single-ended fluorescent, specifications for YDW36-H and the RR vendors
for the Hengyang City, Shek Kwu lighting shop every day” nominal production enterprises of
Guangdong East Pine Mitsuo Electric Co., Ltd., the main failure items as “the initial
luminous flux limit value, energy efficiency, evaluating values of energy.
According to Secretary-General of Beijing Municipal Association of Lighting Chang Yi
introduced the production of energy-saving lamps still in use in 2007, the national
standards, the limit value of the energy efficiency provisions into one, two, three, the
lower the number, the better the energy saving effect, most of the energy-saving light in
the two limit values, limit value lower than the three products is not allowed to produce
more circulation on the market. Failed energy-saving lamps can not be energy-saving, it
will affect the life of the lamp, the brightness of the light, and even a security risk. ”
“Water experts” Ferroli into Heibang
Recently, the Shanghai Bureau of Quality Supervision city water heaters and fast water
heater product quality, special supervision. 19 batches of product sampling, inspection,
are g Appliance Co., Ltd., on Haibo Deng Electric Manufacturing Co., Ltd the Ferroli
thermal equipment (China) Limited 3 batches of the product failure. Among them, known as
the “outstanding” European water experts Ferroli, due to quality problems seriously
included in the black list.
The spot checks found that quality problems are mainly concentrated on the following items.
First, the input power and current, this project is the nominal power rating and the
current detection products whether consistent with the actual test data. The sampling, a
batch of the actual power of the storage water heaters more than rated power of the
national mandatory safety standards for the deviation. Second, the 24 hours of the inherent
energy consumption coefficient, the power of the project to detect storage-type electric
water heater under the rated conditions, consumed within 24 hours. The sampling, three
batches of storage-type electric water heater power consumption, in fact, measured 24 hours
expressly inconsistent with the inherent energy consumption coefficient and its energy-
efficiency labeling on the label, the project failed. Rated capacity, hot water output rate
of the hot water output rate of detection of a storage-type electric water heater product
at rated conditions, the actual quality of the output hot water. The sampling, a batch
water heaters nominal rated capacity does not match with the actual hot water output rate
is much smaller than its energy-efficiency labeling on the label express the two test items
Three furniture brands board quality Heibang,
Administration for Industry and Commerce in Chengdu Wuhou District, Qingyang District,
high-tech professional furniture market, furniture store, circulation sales wood furniture
quality monitoring carried out in the fourth quarter of 2011. Hippocampus furniture
production in Foshan City, a specification for the G28, the brand name of Cardillo’s
bedside cabinets, carpentry requirements, formaldehyde emission, product stability testing
three indicators is not standard is judged to be “substandard products” .
Cardillo at the same time to board the quality of the “black list”, as well as exposed
Avandia furniture and modest furniture. The sampling results show that the exposed Avandia,
Shenzhen City Furniture Co., Ltd. production of a specification for 58 brand name bedside
gel Avandia in cabinet, carpentry requirements, product stability testing failed; a
specification of the production of moderate Furniture Co., Ltd. in Foshan City B-17, brand
named moderate bedside cabinets, carpentry requirements failed.
It is understood that the monitoring requirements of the carpentry of wood furniture
products, formaldehyde emission, soluble heavy metals – lead, soluble heavy metals -
cadmium, soluble heavy metals – chromium, soluble heavy metals – mercury, the drawer (or
keyboard tray) slide intensity, counter class stability, the chair backward indicators have
been tested. The results show that the failure of some products, the main problems,
requirements for the woodworking, formaldehyde emission, stability test does not meet
At present, the industrial and commercial administration has ordered companies to stop
sales of substandard goods, requiring companies to immediate rectification, by
rectification and review qualified before sale.
Boarded sampling in the hippocampus of the “black list” of furniture, was founded in 1997,
is a collection of upholstered furniture, suites of furniture for the integrated export-
oriented well-known enterprises. Currently has the main brand the “Jindileisi,” Cardillo
“,” hippocampus royal “.
Alexandra Kerry cabinet sudden drop caused by security concerns
My friends and relatives house cabinets wall cabinet is the middle of the night falls,
debris scattered on the ground of daily tasks, bowl, mixer, glass doors in the cabinet, too
terrible! During the day and hurt people how to do? “In 2012 just the dawn of the year,
Sohu home Lyrics Home Decoration forum, almost at the same time there has been such a post,
causing a number of online users of the cabinet security concerns.
The posting users a forum “tourists”, the sudden fall of the cabinet from a quite well-
known enterprises in Beijing, the brand name is Alexandra Kerry, Alexandra Kerry Wood’s
brand. Reporters from the site users to upload photos to see a few large pieces of thick
panel straight into the usual stand when people cook, cups and bowls of dishes scattered on
the ground in disorder on the ground there are many different sizes of glass The whole
scene is almost harder to refuse.
Speaking of Alexandra Kerry Wood, and many consumers it is not strange. In addition to
cabinets, the company’s Alexandra Kerry, Ulster, wooden doors are also well-known,
especially in 2009 which in radio is widely broadcast dare with the BMW than the slogan of
“bang” sound, people remember. Post soon, in a sampling of the Beijing Industry and
Commerce Bureau, the project is not up to “impregnated peel boarded unqualified” black list
“, but does not affect its popularity.
“Too dangerous” awful “,” It was horrible, the first decoration also considered this brand,
now very worried about this problem, especially to see the landlord home … from netizens
thread can be seen, Alexandra Kerry cabinet security concerns. “Alexandra Kerry cabinets
installed user attention and to prepare to buy Shan Ka cabinet users think twice!” Posted
by appeal to truth, so many people of Alexandra Kerry prohibitive.
The official website of Alexandra Kerry Wood Industry Co., Ltd., Alexandra Kerry has
claimed that their implementation of the industry’s most comprehensive service system “-”
360 “service system, the customer, relying on standardized processes, in the pre sale and
after-sale at all stages of high standards and strict requirements to ensure
standardization and quality in exporting goods and services.
The industry believes that the “360″ full-service system, implying that the service no dead
ends, all aspects can take care of; has the most mature production line, means that the
product quality can at least be guaranteed. However, when people look back friends made the
scene of the accident diagram, but can not help more than some scared. Description
according to friends, manufacturers recognize the structure and installation problems,
agreed to re-do a new set, but no word of apology, which is obviously contrary to the
spirit of the full range of services and “360″. Alexandra Kerry, what to make consumers
really at ease? “Friends issued this question, perhaps the Alexandra Kerry aspects of a
good wake-up call about.